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Help Desk

Features

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Ticketing System
Centralized ticketing system to efficiently log, track, and manage requests and issues submitted by staff, vendors, and visitors, ensuring effective response and resolution.
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Event-Specific Support
Tailored for event-driven environments, this module offers specialized support functionalities to address queries and tasks unique to specific events at stadiums and venues.
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Multi-Channel Support
Enhance support with multi-channel capabilities, including email, text, and in-app chat, to accommodate user preferences in reporting issues or seeking assistance.
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Workflow Automation
Optimize efficiency with automated workflows for routine tasks, ticket routing, and escalation, including template responses for common inquiries.
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User Feedback Collection
Mechanism for gathering and analyzing user feedback, enhancing help desk performance and resolution processes
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Reporting & Analytics
Utilize sophisticated reporting and analytics tools to monitor KPIs like resolution time, ticket volume, and user satisfaction for ongoing help desk enhancement.
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Advancing Venue Customer Support

Our Help Desk module transforms customer support with a centralized ticketing system, multi-channel access, event-specific assistance, and automated workflows. Enhanced by user feedback analysis and comprehensive KPI tracking, it elevates help desk efficiency and user satisfaction.

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